Return & Refund Policy
At Shenzhen Bitvisus Technology Limited, we provide professional audio and video processing products for B2B customers and project-based applications. Please read our return and exchange policy carefully before placing an order.
Return Eligibility
We accept returns for defective products only. Returns may be requested under the following circumstances:
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The product is faulty or does not work properly upon receipt.
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The product is damaged during delivery.
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The product model received is different from the confirmed order or proforma invoice.
We do not accept returns for non-defective products, including returns caused by change of mind, incorrect purchase decisions, project changes, or compatibility issues not caused by product defects.
Exchange Policy
We accept exchanges for faulty items, damaged items, or wrong models. If an exchange is approved, we will arrange a replacement product according to the confirmed order details and product availability.
Return Window
Customers must contact us within 30 days after receiving the product to request a return or exchange. Requests submitted after this period may not be accepted unless covered by warranty terms.
Warranty
Our products come with a 12-month warranty and lifetime service support. During the warranty period, we will provide technical support and after-sales service for eligible product issues.
Return Method
To request a return or exchange, please contact us by email and provide the following information:
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Order number or proforma invoice number
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Product model
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Photos or videos showing the product issue
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A description of the problem
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Shipping documents or delivery information, if applicable
Please do not return any product before receiving confirmation from our team.
Return Shipping Fees
For confirmed defective products, damaged products, or wrong models caused by our responsibility, we will provide return or exchange instructions and confirm the applicable return shipping arrangement.
If the issue is not caused by product defect, shipping damage, or wrong model delivery, the return request may be rejected.
Refunds
After the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed according to the original payment method or another agreed business arrangement.
Contact Information
Company: Shenzhen Bitvisus Technology Limited
Email: marketing@bitvisus.com
Address: Room 303, Building E, Bao'an New Generation Information Technology Industrial Park, Bao'an District, Shenzhen, Guangdong, China
